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Legal

Privacy Policy

This Privacy Policy outlines how The Broad Commerce collects, utilizes, and safeguards your personal information when you engage with our website or professional eCommerce services. This includes all interactions via web, email, and SMS marketing. By accessing our site or providing your details, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

To provide elite-level automation services, we collect data through various touchpoints:

  • Personal Identification Information: Full name, email address, mobile phone number, billing/shipping addresses, and payment details (processed securely via third-party providers).
  • Technical & Usage Data: IP addresses, browser types, device identifiers, time-stamped page interactions, and referral sources.
  • SMS & Communication Data: Mobile numbers, opt-in timestamps, message engagement metrics, and response history.

2. How We Utilize Your Data

We use your information to engineer a seamless and profitable experience:

  • Service Delivery: To manage and scale your eCommerce storefronts.
  • Operational Updates: To send critical transaction alerts, payment confirmations, and account reports.
  • Strategic Marketing: To deliver high-value SMS and email promotions (only with explicit consent).
  • Performance Optimization: To analyze website traffic and improve user interface and security.
  • Compliance: To meet legal obligations and carrier-specific regulations.

3. SMS Communication & TCPA Compliance

The Broad Commerce adheres strictly to the Telephone Consumer Protection Act (TCPA) and CTIA guidelines under the 10DLC registration requirements.

  • Explicit Consent: You will only receive marketing SMS messages if you have provided clear, affirmative consent via our web forms or specific keywords.
  • Opt-Out Rights: You may revoke consent at any time by replying "STOP" to any message.
  • Support: For assistance with our messaging services, reply "HELP".
  • Terms: Standard message and data rates may apply. Message frequency varies based on your engagement.

4. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Data is only shared with:

  • Service Partners: Secure platforms used for SMS (10DLC), email marketing, and payment processing.
  • Marketing Analytics: Platforms like Meta and Google for retargeting and performance tracking.
  • Legal Necessity: Regulatory or law enforcement bodies if required by valid legal process.

5. Your Legal Rights

Depending on your jurisdiction (such as CCPA in California or GDPR in Europe), you hold the following rights:

  • The Right to Access: Request a copy of the personal data we hold about you.
  • The Right to Rectification: Request corrections to inaccurate or incomplete data.
  • The Right to Erasure: Request the deletion of your data, subject to legal retention requirements.
  • The Right to Withdraw Consent: Opt-out of any marketing channel at any time.

6. Data Security

We implement industry-standard security protocols, including SSL encryption, to protect your data from unauthorized access. While no digital platform is 100% immune to security threats, we continuously update our systems to maintain the highest level of protection.

7. Changes to This Policy

The Broad Commerce reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are published constitutes your acceptance of the revised policy.

8. Contact Us

For any privacy-related questions, to exercise your rights, or to opt out of communications, please contact us at: support@thebroadcommerce.com